Unbiased UK Help Centre

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Unbiased UK Help Centre

Looking for financial advice & help?

Looking for financial advice & help?

Commonly asked questions about Unbiased & our service

About Unbiased

🤝 What can Unbiased do for me?

💸 Are your services free?

✅ How can I trust the adviser matched with me?

🔒 Where and how is my information stored?

📵 I'm concerned about nuisance calls/my data, will this happen if I use your site?

⏰ When can I expect initial contact from my matched adviser?

📘 Glossary - Financial & Legal Terms Explained

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Getting Financial Advice

💳 Debt Advice: Where to Get Free Support and Guidance

🆓 Can I get free financial advice?

💰 How much does it cost to receive advice?

🌍 Can I use your site if I'm not based in the UK?

🏗️ Do Advisers Offer Advice on Bridging Loans and Short-Term Loans?

🚀 Can I boost my chances of finding the right expert?

📝 Can I submit more than one enquiry?

🔍 Where and how can I use the directory to do my own search?

📞 How can I contact a chosen adviser in the directory?

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Preparing For Your Meeting

👤 How can I find out who I have been matched with?

📅 What can I expect in the initial meeting?

🧾 How best can I prepare for my initial meeting with my adviser?

❓ Can I meet with a professional before deciding to hire them?

📬 How can I contact the adviser I've been matched with?

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Website Support

📭 I’ve made an enquiry/signed up to receive email updates, but I’m not receiving any emails?

📧 Can I choose which emails I would prefer to receive and how often?

🔑 How can I access my account/ forgotten my password?

📈 How can I see the progress of my enquiry?

🛠️ I'm having trouble submitting my enquiry?

❓ You couldn't match me. What should I do next?

✏️ How can I cancel/edit my enquiry once submitted?

🗑️ How can I unsubscribe/ request a GDPR erasure of my data?

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