Unbiased Help Centre
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Looking for financial advice & help?
About Unbiased
Getting Financial Advice
Preparing For Your Meeting
Website Support
Financial Coaching FAQ
Product Comparison Tables
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Account Support
Features
Enquiries
Credits and the Credit System
Refunds
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Unbiased Help Centre
Looking for financial advice & help?
Looking for financial advice & help?
About Unbiased
Getting Financial Advice
Preparing For Your Meeting
Website Support
Financial Coaching FAQ
Product Comparison Tables
Already subscribed as an Unbiased Adviser?
About Unbiased
Subscription pricing & payments
Account Support
Features
Enquiries
Credits and the Credit System
Refunds
Thinking of joining Unbiased Pro?
About Unbiased
Subscriptions, Plans & Features
Looking for financial advice & help?
Commonly asked questions about Unbiased & our service
About Unbiased
What can Unbiased do for me?
Are your services free?
How can I trust the adviser matched with me?
Where and how is my information stored?
I'm concerned about nuisance calls/my data, will this happen if I use your site?
When can I expect a reply from my matched adviser?
Glossary - Financial & Legal Terms Explained
How can I make complaint/ submit feedback?
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Getting Financial Advice
Debt Advice
Can I get free financial advice?
How much does it cost to receive advice?
Can I use your site if I'm not based in the UK?
Do advisers advise on bridging loans/short-term loans?
Can I boost my chances of finding the right expert?
Can I submit more than one enquiry?
Where and how can I use the directory to do my own search?
How can I contact a chosen adviser in the directory?
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Preparing For Your Meeting
How can I find out who I have been matched with?
What can I expect in the initial meeting?
How best can I prepare for my initial meeting with my adviser?
Can I meet with a professional before deciding to hire them?
How can I contact the adviser I've been matched with?
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Website Support
Can I choose which emails I would prefer to receive and how often?
I’ve made an enquiry/signed up to receive email updates, but I’m not receiving any emails?
How can I access the my account/ forgotten my password?
How can I see the progress of my enquiry?
I'm having trouble submitting my enquiry?
You couldn't match me. What should I do next?
How can I cancel/edit my enquiry once submitted?
How can I unsubscribe/ request a GDPR erasure of my data?
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Financial Coaching FAQ
What’s a financial coach and how much do they cost?
What’s the difference between financial coaching and financial advice?
How would I know if I need coaching or advice?
Are financial coaches regulated?
How many sessions would I have to commit to and is the session in person or online?
What areas of my financial situation can coaching help with?
Are there any areas that financial coaching cannot help with?
What information should I have ready for my initial session?
What are the likely outcomes I can expect from financial coaching?
How much information would I have to disclose to the financial coach?
What happens with the data that I share with a financial coach?
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Product Comparison Tables
What are the benefits of product comparison tables versus financial coaching?
I'd prefer to speak to a real person about my situation, is that still possible?
