Unbiased Help Centre

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Unbiased Help Centre

Looking for financial advice & help?

Looking for financial advice & help?

Commonly asked questions about Unbiased & our service

About Unbiased

What can Unbiased do for me?

Are your services free?

How can I trust the adviser matched with me?

Where and how is my information stored?

I'm concerned about nuisance calls/my data, will this happen if I use your site?

When can I expect a reply from my matched adviser?

Glossary - Financial & Legal Terms Explained

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Getting Financial Advice

Debt Advice

Can I get free financial advice?

How much does it cost to receive advice?

Can I use your site if I'm not based in the UK?

Do advisers advise on bridging loans/short-term loans?

Can I boost my chances of finding the right expert?

Can I submit more than one enquiry?

Where and how can I use the directory to do my own search?

How can I contact a chosen adviser in the directory?

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Preparing For Your Meeting

How can I find out who I have been matched with?

What can I expect in the initial meeting?

How best can I prepare for my initial meeting with my adviser?

Can I meet with a professional before deciding to hire them?

How can I contact the adviser I've been matched with?

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Website Support

Can I choose which emails I would prefer to receive and how often?

I’ve made an enquiry/signed up to receive email updates, but I’m not receiving any emails?

How can I access the my account/ forgotten my password?

How can I see the progress of my enquiry?

I'm having trouble submitting my enquiry?

You couldn't match me. What should I do next?

How can I cancel/edit my enquiry once submitted?

How can I unsubscribe/ request a GDPR erasure of my data?

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Product Comparison Tables

I'd prefer to speak to a real person about my situation, is that still possible?