⏰ When can I expect initial contact from my matched adviser?

Your matched adviser will usually contact you quickly, often within a few hours, by phone, email, or text message. In most cases, you can expect to hear from them within one business day.

Response times can vary depending on the adviser’s availability and the time your enquiry was submitted, such as evenings, weekends, or bank holidays.

If you haven’t been contacted within two business days, please email contact@unbiased.co.uk and our team will review your enquiry and help make sure it’s followed up appropriately.