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💌 Updating Your Email

How to update your email for enquiry notifications, primary email, and login

Enquiry notification email:  

To change your enquiry notification email:
  1. Click ‘Profiles’ in your dashboard’s left-hand navigation
  2. Select the profile you’d like to add or amend the email address to
  3. Scroll down the ‘Details’ section to add or amend the email address within the 'Receiving Enquiries' form (see example below).

Screenshot 2026-01-27 at 2.37.01 am

Not receiving our enquiry notification emails?

Please check the following: 

1. Add our email address ' and our domain 'unbiased.co.uk' to your safe sender list

2. And check we are not a blocked sender within your inbox settings.

Please contact us directly and without delay if you are not receiving email notifications from Unbiased.

Updating Your Primary email: 

To add or update the email address where we send general account notifications and service emails, please click on the grey icon on the top right hand corner of the ProApp (on any page).

1. Click 'Account Settings' 
2. Click the 'Company' tab
3. Add your preferred email address into the 'Primary Email' field
4. Scroll down to click 'Save Changes'.

Account Settings ProApp

Login email: 

To change your login email address, please contact: pro@unbiased.co.uk from your registered email address. 

If you would like advice and support, please contact your Account Manager by email: pro@unbiased.co.uk or call 0800 011 9671 weekdays between the hours of 9:30am and 5pm.