Uncontactable Enquiry Lead?

If you haven’t been able to establish an initial call or email contact with a purchased lead, please submit a refund request within 10 days of purchase by following the instructions below. Note that each request will require its own submission. 

  1. Log into Unbiased Pro 
  2. From any tab on the Enquiries screen, find the enquiry you want refunded 
  3. Click on the enquiry to open the Enquiry Details screen 
  4. Scroll down the left-hand side to find the 'Request Refund' button 
  5. Click the 'Request Refund' button 
  6. Complete the form that opens (providing as much information as possible) 
  7. Click 'Submit' to submit your refund request 

Each request will be investigated further by our customer support team on a case by case basis and we’ll email you our findings.

It’s important you alert us about problems in contacting a consumer within 10 days of purchasing the enquiry to have the best chance of re-establishing contact with the individual and remedying any miscommunication around availability, timings and intent. Submissions requested outside of this timeframe will not be considered for further investigation.