Release Notes - 7th April 2022

Included in your latest release...

Easier ‘Request Refund’ Process

To make it easier to request refunds you can now initiate a refund request from within Unbiased Pro (on the Enquiry Details screen for the enquiry you want to have refunded).

This means that we automatically have the details about who you are (via your login credentials) and the enquiry you want refunded. You no longer have to complete a long form or draft an email and remember which details to include in your request. This has two benefits:

  • Submitting refund requests is now really quick and easy (with just 2 mandatory fields to complete)

  • We can process your requests more quickly as we have all of the required data immediately to hand

We will automatically create a Refund Request ticket and email you the reference number so that you know the request has been submitted. You can use the reference number should you want to request updates (though you will ordinarily receive an update within 5 working days).

For more information, please see How to Request an Enquiry Refund.

Request a Refund from Within Unbiased Pro

To request a refund from within Unbiased Pro:

  • Log in to Unbiased Pro
  • From any tab on the Enquiries screen, find the enquiry you want refunding
  • Click on the enquiry to open the Enquiry Details screen
  • Scroll down the left-hand side (Details tab on mobile) to find the Request Refund button
  • Click the Request Refund button
  • Complete the form that opens up (providing as much information as possible)
  • Click Submit to submit your refund request

Where to find the 'Request Refund' button on desktop...

20220330 10-03-42 Image 001Where to find the 'Request Refund' button on mobile...

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