Is there any difference between a refund, goodwill top up or recurring (auto top up) credit?

No.  There is only one type of credit and each credit is worth £1.  Credits can be used to purchase enquiries and will be used for any approved reimbursements.  Credits can be bought at any time within your account and very soon you will be able to set up an ‘auto top up’ each month with your chosen amount. 

Click here for more enquiry pricing and credits FAQs.