How long do I have to accept an enquiry?

‘Direct Enquiries’, where the consumer has specifically selected your company in our directory, are reserved for 24 hours (or 48 during the weekend).

For ‘Matched Enquiries’, where the consumer has filled in the contact form and we have matched them with your profile, you have up to 24 hours in which to accept the enquiry.

For ‘Advanced Enquiries’ you have up to 24 hours in which to accept the enquiry.

You will see the enquiry type in the enquiry email notification. Read more about enquiry types.

Advisers are encouraged to accept or decline each enquiry always as quickly as possible in order to secure their response rating. Read more about response ratings.