How do I change my subscription plan?

You can upgrade your account at any time by selecting ‘Profiles’ from your dashboard’s left-hand navigation. 

From here, select the profile you’d like to change, click ‘Actions’ and then ‘Manage profile’ from the dropdown. 

Select ‘Pricing plan’ from the top navigation, and here you can select which plan you’d like to upgrade your profile to. 

You can also upgrade or downgrade your account at any time by calling our customer service team. The number is 0121 285 6986 – and lines are open Monday to Friday between 9am and 5pm. Alternatively, please email us at